Services & support
We don't just supply equipment — we keep it running.
For diagnostic equipment, the supplier you can call at 2 AM matters as much as the machine itself. Our trained engineers support every install across Pakistan — from commissioning to calibration to repair.
What we cover
End-to-end equipment lifecycle support
Installation & Commissioning
Trained engineers install, configure and validate each system on-site so it's ready for clinical use from day one.
Calibration & Validation
Routine calibration and performance verification keep results accurate and audit-ready against quality standards.
Preventive Maintenance
Scheduled servicing catches wear before it becomes downtime — protecting both uptime and result integrity.
Repair & Breakdown Support
Responsive fault diagnosis and repair, with remote troubleshooting and on-site visits across the country.
Annual Maintenance Contracts
Predictable, contracted coverage — priority response, planned servicing and parts under one agreement.
Spare Parts & Reagents
Genuine spare parts, reagents, controls and consumables matched to your installed instruments.
Training & Technical Support
Hands-on operator and biomedical training so your team gets the most from every machine.
Nationwide Coverage
A field network that reaches hospitals and laboratories across Pakistan, not just the major cities.
How we work
A partnership, not a transaction
Assess
We understand your workload, space and budget, then recommend the right systems.
Install
Delivery, installation and validation handled end-to-end by our engineers.
Maintain
Preventive maintenance and calibration on a schedule that suits your lab.
Support
Fast repair, genuine parts and ongoing technical support whenever you need it.
Need service, parts or an AMC?
Tell us your equipment and location — we'll get the right engineer and parts to you.